ARS Support
At Advantage Route Systems, supporting customers is our primary concern. We employ an entire staff dedicated to this purpose. Our responsive technical support team is available 24 hours a day, 7 days a week. Excellent service is our goal, and we are committed to 100% satisfaction from all of our customers around the globe. We have an entire program to help you get the system implemented and provide training which will allow you become confident in your use. This is a very robust program with alot of features but we will break it down and talk in terms that you will understand.
How We Do It
Our 24 hour technical support team is versatile enough to support our customers via telephone, e-mail, e-meetings and fax. This makes it possible to assist users in even the most distant locations. Using remote access technology, we can even dial into a system and fix any problem in real time.
Our Staff
We have a unique in-house group of experienced, talented, and multi-lingual professionals, who continually address and solve the most difficult challenges. Our certified team is dedicated to your success and prides itself in providing around-the-clock support to all of our users-wherever they may be.
One Roof
Our support staff and programmers are in the same location, allowing us to coordinate our efforts and respond immediately to current issues. This ensures excellent communication and direct interaction of a staff that can support you when you need it.
>> Learn the process used to integrate RMA into your operation.
"I have been using RM2000 over 5 years. I am constantly impressed with the quality of the program, the ease of use, the adaptability of it, and most important, the response and knowledge of their tech. dept."
-Jack, H2O Distributors
