Q. What are the setup charges?
A. There is an initial one-time module fee of $495.00 to get your account set up with Matrix Imaging. After that you simply pay for each piece mailed.
Q. What if I want a different form than the samples listed?
A. Custom statements are billed on a per hour basis. The rate is $125 per hour and the amount of time charged will depend on the complexity of the request. Send us your request and we will provide you with a free quote.
Q. Can I mail statements to Canada, Mexico or overseas?
A. Yes. The charge for mail to Canada or Mexico is $1.15 for a letter that would mail at the regular postal rate of $0.49 to a United States address. The charge for mail to an overseas address would cost $2.05 cents for a letter that would mail at the regular postal rate of $0.49 to a United States address. *Costs per mailing will vary dependent upon the weight of the letter.*
Q. How long will it take for my customers to get their statements?
A. The following states receive their statements in one day: New York, Dallas, TX area. These states will receive them in two days: ME, VT, RI, MA, CT, NH, NJ, DE, PA, OH, MI, NJ, TX, OK, NM, AR, LA, MO and Southern CA. All other states will receive them within three days.
Q. What if I need something special on the back of my statement?
A. Matrix Imaging can print special images on the back of your statement. This is done on a ‘per incident’ basis. Matrix must approve all special images before processing your order.
Q. Can I send a statement copy of the handheld signature page?
A. Yes. The cost of this would be $0.08 per signature page. They will also charge a $125.00 setup fee for signature pages. This charge will be added to your bill as an additional programming and testing requirement.
Q. Do I send my data to Advantage Route Systems or to Matrix Imaging?
A. All data is sent to Matrix Imaging. After initial assistance from ARS to help you get set up, everything is done directly with Matrix Imaging.
Q. Is my data safe in the hands of another party?
A. If you do not want to transmit your data over the Internet, you can transfer the data directly via modem. Matrix Imaging is an established, reliable company that maintains your job separately from all others and they keep your information confidential.
Q. Who can use Matrix Imaging?
A. Matrix Imaging is a mailing house that processes statements for customers who mail into the United States, Canada, Mexico, or overseas. There is an additional cost for statements mailed out of the United States.
Q. What do the statements look like?
A. You can choose between a variety of colored stock papers printed with black ink.
Q. How do I know Matrix received my file?
A. When Matrix Imaging receives your file, they will fax you a confirmation sheet similar to the one below: Verify that the numbers on the confirmation sheet correspond with the numbers on the Bulk Statement Summary report. If these numbers are not the same, contact Matrix Imaging at 800-675-9505.
Q. How do I enroll?
A. Before you can start sending your data to Matrix Imaging you must complete the following. This will ensure that when you begin using Matrix Imaging everything will run smoothly.1. Complete the application form and fax it to Advantage Route Systems, attention Lauren Brooks. An instruction guideline is available to walk you through the application.2. We will contact you within two business days to confirm enrollment and provide you with additional Matrix Imaging Information.3. A test file will need to be created and sent to Matrix imaging. NOTE: Before using Matrix Imaging for the first time the following items must be completed: An application form for enrollment A test data file must be created and sent to Matrix Imaging The first mailing payment must be paid in advance. You can calculate the estimated postage amount by multiplying the number of statements to be mailed by 0.42. You will then send a check to Matrix Imaging for that amount, and be billed for the rest on you next bill.