Look up handwritten notes, returned checks, lease agreement copies, and any other documents.
Once filed, documents cannot be lost or misplaced.
By freeing up time spent on filing, customer service personnel can use their time more productively.
Mango File was designed to operate as a virtual filing cabinet, complete with drawers and file folders.
Use Mango File as a stand-alone system or easily integrate it with the RMA Corporate or Enterprise software to store contracts, leases, or any other documents.
Q. Do I need a fast computer to run Mango File?
A. The following list is the minimum hardware required to run the Mango File system. • 10GB hard disk drive. • 36X CD-ROM or greater. • Keyboard, mouse, and monitor. • Internet connection, Cable, or DSL (for technical support ). • Network connection card. • A TWAIN compliant scanner. For best results, order a complete kit from ARS.
Q. How do I retrieve my saved document? You have two options.
A. You can use the Fast Find button or the Contacts tab in Route Manager Series 7. To use the FAST FIND function, click on the Fast Find shortcut key , then enter the account number date range, and description (optional) to bring up a particular document. If Match Whole Description is checked, then Mango File will only bring up matches that fit the entire description you have entered. After clicking OK, the first document will appear on the screen. You may go to other documents listed under that account number by pressing the Next button. To view one of the documents, simply click one and it will display in preview mode as shown below. You may then choose to print or fax a copy. Can I switch the order of the drawers? Yes, To change the drawer order, position the mouse pointer over the drawer you want to move, hold down the Control key (Ctrl), and then click and hold down the right button on your mouse. Place the pointer over the drawer that you want to switch it with and release the button. The drawer you dragged is inserted and the rest drop down one. Repeat this process until all drawers are ordered as desired.
Q. Can I print out a report?
A. Daily statistics will generate a report that gives the total of each type of file entered into the system for the specified date range. Enter dates into the From Date and To Date fields to designate the days to include in the report.
Q. Where are my files stored on my computer?
A. All data files (scanned images) are stored in a single sub-directory of the hard drive. They are stored in a folder called: ScanFiles . It may be located on any drive of the customer’s choice. This folder has up to 100 subfolders for the sorting and storage of documents.
Q. What file format do my documents become?
A. As the documents are scanned, they are stored in a common format called JPEG. This allows the documents to be viewed by any program that can read and display this format.